Why We Exist
Central Coast Credit Union Ltd (the Credo) was formed on the 25th March 1965.
The Credit Union exists to care for the best interests of our members by providing trustworthy, personal, equitable, competitive and secure financial services that meet their needs at all stages of their lives.
The Credit Union has a voluntary Board of 9 Directors and 7 employed staff.
Who Can Join
As an industry based Credit Union, membership rules apply. The Credit Unions constitution determines eligibility for membership.
Membership is offered to any Central Coast Council employee and their immediate families, which includes spouse, mother, father, children, grandfather, brother or sister.
Consideration will also be given to membership outside these areas and must be approved by Senior Management.
The account can be retained even after a person leaves the employment of council.
Credit Union Code of Practice - Our commitment to you!
Complete an online membership application today
Is it time you walked away from your Bank? - Make the Switch to Central Coast Credit Union
We've made switching to Central Coast Credit Union easy.
- First, you must meet the conditions as stated above under "Who Can Join".
- Click here to complete and submit a Member Application form. Complete and submit this application form and we will contact you to verify your Driver Licence or passport identification requirements.
- Contact your current financial institution and request a full list of all your current direct debits, direct credits and periodical payments.
- Do you have regular payments from your card account? You may have previously authorized an organisation or business to regularly debit your card account. Once your Credit Union membership has been approved and you have received your new VISA Debit Card you will need to re-establish your regular payment arrangements. Click here to download our "Change of Account Details - Credit Card" letter. Complete the required information and send to your current financial institution.
- You can also re-establish your Direct Debit regular payment arrangements. Click here to download our "Change of Account Details - Direct Debit" letter.
- Members wishing to cancel a Direct Debit can do so by contacting the Credit Union Branch directly on 02 4350 5255. 'We will act promptly to cancel a direct debit facility linked to your transaction account if you ask us to do so, and we will give you an estimate of how long the cancellation will take. We will not tell you to try and cancel the facility with the biller or other direct debit user first (but we may suggest that you also contact the direct debit user).'
- Start having your pay or income deposited directly into your Central Coast Credit Union account. Click here to download our Payroll Deduction Authority form. Complete the top half and provide to your paymaster and complete the bottom half and return to us at our office.
Summary of Our Services
- VISA Debit Card
- Direct Deposit of your pay.
- Electronic access to your savings via automatic teller machines (ATMs) and point of sale terminals (EFTPOS) with a Credit Union Visa Debit Card
- Savings, budget, Christmas club and fixed term deposit accounts.
- Low interest loans - terms and conditions available on application.
- No monthly account fees.
- Periodical payments from your accounts for regular commitments eg. rates.
- Financial Planning Service
- Household and Vehicle Insurance with low monthly premiums.
- Vehicle registration green slips.
- Direct deposit of family allowance and other benefits.
- Traveller's cheques - Australian and overseas currencies.
- Cash Passport Card to access ATM's whilst overseas using your money.
- Telephone & Internet Banking with BPay
Complaints & Disputes
We have a dispute resolution system to deal with any complaints you may have in relation to Central Coast Credit Union Ltd Account and Access Facility or transactions on the account.
Our dispute resolution policy requires us to deal with any complaint efficiently, speedily and sympathetically.
If you want to make a complaint, contact our staff and tell them that you want to make a complaint. We have a duty to deal with your complaint under our dispute resolution policy. Our staff must also advise you about our complaint handling process and the timetable for handling your complaint. We also have an easy to read guide to our dispute resolution system available to you on request.
If you are not satisfied with the way in which we resolve your complaint, or if we do not respond within twenty one days of your complaint, you may refer the complaint to our external dispute resolution centre:
With the Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001
AFCA is an independent organisations offering free and accessible dispute resolution services to the customers of financial services providers across Australia.
Financial Claims Scheme
Depositors with the Credit Union may be entitled to receive a payment from the Financial Claims Scheme, subject to a limit per depositor.
The Financial Claims Scheme is an Australian Government scheme that provides protection to deposits in Credit Unions, Banks and Building Societies, and to policies with General Insurers, in the unlikely event that one of these Financial Institution fails.
Click here for further information about the Financial Claims Scheme.